For phone support call 0844 444 3130 or click here to get free a call back.
Click To Talk

Home

Home
About us
Customer Promise
Common Questions
Product and Pricing

Computer set up & Upgrades

Get Started Support
Computer Installation
Software & Peripheral Installation
Security Check & Setup
Windows 7 Upgrade
Data Transfer-Backup
Speed up my PC

Computer help and maintenance

Free PC Health Check
PC Troubleshooting
Virus & Spyware Removal
Operating System Installation

Wireless & Networks

Home Wireless Network Installation
Connect a PC or other device

Self Help

Dell Hardware Support Plans
My Dell Warranty Status
System Parts & Upgrades
Windows 7
Networking and Wireless
Dell Recycling
Need any help with computer problems, virus removal, wireless connection, slow pc? Solution Station can help with any PC problem with any PC. No fix. No fee. Visit www.dell.co.uk/solutionstation

Solution Station can help you with almost any question or PC problem. Computer performance problems, security settings, parental controls, internet and email setup or just questions about Windows 7, sharing files or download photos … Our Experts can help.

Call Solution Station. The level of charge is agreed before service begins so you know in advance. If we cannot fix your problem, you don’t have to pay.


Phone Support Services-Simple Issue : £19.00
 
  • Advice and help with simple issues (how-to questions, setup parental controls)
  • Direct access to experienced staff
Phone Support Services - Serious Issue : £39.00
  • Help with more serious problems (Configuration, Security setup, Data Transfer, Optimisation Services)
  • Our agents will do diagnosis to discover cause of problem and fix it
Phone Support Services – Highly Complex Issue : £59.00
  • Typical complex problems are Virus & Spyware Removal, advanced Setup & Configuration, PC Installation, Wireless Network setup, Peripheral and Software installation

Onsite Support : £89.00
 
  • The same services with an agent to come to your home
  • Call us to arrange a visit

Our PC Trouble Shooting Phone Support includes:
Phone Support Service Single Incident
Simple Issue: e.g. Simple help & advice, how-to questions, setup parental controls£19 inc VAT
Serious Issue: e.g. Configuration, Security setup, Data Transfer, Optimisation Services£39 inc VAT
Highly Complex Issue: e.g. Virus & Spyware Removal, advanced Setup & Configuration, PC Installation, Wireless Network setup, Peripheral and Software installation£59 inc VAT


Exclusions:
  1. Hardware parts – unless covered by a Dell hardware service contract
  2. Hardware repairs and parts for non-Dell equipment
  3. For Dell hardware warranty issues, you will be seamlessly transferred to the appropriate Dell technical experts. As always, valid warranty support is no-cost to you
How do I? I've got a problem Onsite Services

Laptops | Desktops | Servers | Storage | Monitors | Printers | Service & Advice with any PC | Laptop Deals | Alienware | Gaming Laptops | NAS | SAN | Cloud Computing | Desktop Deals | Accessories | Gaming PC | Vostro | Latitude | Ultrabook | VMware
Copyright 1999-2012 Dell Inc. | Terms and Conditions |  Unresolved Issues | Privacy Statement | About Our Ads | Dell Recycling | Contact | About Dell | Company Details | Site Map | Video Sitemap | Feedback| Screen Share


Dell Solution Station
UK | DE | FR | CH (FR) | CH (DE)

UK | DE | FR | CH (FR) | CH (DE) | NL | IE | ES | AT | BE (NL) | BE (FR) | IT | DK | NO | SE | PL


**Written quotations available on request. APR dependent on credit score and may differ from typical rate shown. A 5% deposit is applicable. Finance subject to status. Applicants must be 18 years of age or over and resident in the UK. Credit provided by Creation Consumer Finance Limited, 6th Floor Royston House, 34 Upper Queen Street Belfast BT1 6FD Terms and Conditions apply Products shown may vary without notice.

Prices shown may vary without notice. APR dependent on credit score and may differ from typical rate shown. Terms and conditions and written quotations available upon request. Deposit required.The personal information that you provide when you purchase from Dell, such as your name, address, date of birth and other relevant information will be used to verify your identity and may be used to carry out a credit check with licensed credit reference agencies; a record may be kept of this information. This is to protect you from identity theft and Dell from fraudulent credit applications.

Dell Products, c/o P.O. Box 69, Bracknell, Berkshire RG12 1RD, United Kingdom. Subject to availability. Prices and specifications may change without notice. Terms and Conditions of Sales, Service and Finance apply and are available from www.dell.co.uk Dell Services do not affect customer's statutory rights. They are subject to Terms and Conditions which can be found at www.dell.co.uk/consumerservices/termsandconditions

*Promotions apply to following platforms:
DT:
Insp. 570, 620/620s.
Insp One 23. XPS 8300.
Alienware Aurora & Area 51.

NB:
Inspiron 14z, 15, 15R, 17R. XPS 14z, XPS 15, XPS 15z, XPS 17.
Alienware M11x, M14x, 17x, 18x.

Exceptions: Inspiron duo & Streak

Promotional offers limited to maximum 5 systems per customer. All of the products forming part of any system or bundle offer are available to be purchased separately. 'Saving' is the difference between the featured package versus the current online price if the promotional components were upgraded individually. For further details and prices of components if purchases separately, please see www.dell.co.uk/totalsavings

The Ships Fast program offers selected systems that are available for delivery in 2 business days (Excludes Saturdays, Sundays & Bank holidays) following the date of payment clearance. Delivery estimate of 2 Business days is for UK mainland only, please allow 2-3 extra days for deliveries to Northern Ireland and UK Islands. Any delivery dates specified are estimates and delivery within 2 business days of payment clearance is NOT guaranteed. Delivery times of Dell products are subject to availability of systems and delay in delivery of goods is sometimes outside Dell's control. Accessories may dispatch separately and may arrive after your system. Dell shall not be liable for any losses, costs, damages, charges, or expenses caused by any delay in delivery of the goods. Dell's general Terms and Conditions of sale apply and are available on www.dell.co.uk

snWW03